Shipping is billed at the actual charges from the carrier (i.e. UPS). Most Woolwax® orders over $35.00 are shipped with Free Freight to retail customers in the lower 48 States. We do not ship to Canada (soon).
Our satisfaction guarantee and "terms" are old fashioned but simple. If you're not 100% satisfied with of our products, simply return the item to us for a refund (shipping costs not included). You do not even need to call us. Simply ship the product to the address on your invoice via the least expensive method, and attach a copy of your order with a simple note on it requesting a refund or exchange. Returns must be unused and in their original packaging. Chemical products cannot have been opened for obvious reasons. Return shipping charges are the customers responsibility, since we have already paid the shipping to get it to you.
If you're not happy....send it back for a refund or exchange.
Ordering Online and Security
When you place an order at Kellsport Products.com web site, you can be assured that the payment information you are providing will only be viewed by those with the proper authorization. This is possible through the use of Secure Socket Layers, or SSL.
Your order and payment information is transmitted on a secure "layer", shown by the letters "https" at the beginning of the Web site URL when you arrive at the ordering page. The use of the SSL will scramble (encrypt) the information sent from your computer to our server. When we retrieve your order, we have the authority to de-scramble (decrypt) your order and payment information. Online shopping is convenient, easy and secure. If you don't feel comfortable using our Secure Socket to send your credit card number, you can call us to place your order. 888-341-4600.
Kellsport Products.com values its customers and all technically feasible steps are taken to protect their privacy. In general, when you visit our web site and access information, you remain anonymous. Personal information from visitors to our web site is collected on a voluntary basis only and an explanation is provided as to its use at the time it is requested. This collected personal information is used to respond to online queries, supply requested information on Kellsport Products.com products and services, ship ordered products, establish approved links, and for internal market analysis. We do not sell or rent personal information to anyone.